City Complaints Data Explorer

Authors

  • BRUNO LOPES TORRES UniFacens
  • CÉSAR AUGUSTO BARDELOTTI MENEGUETTI MAN LOPES UniFacens
  • ENZO PARRA VESGUERBER UniFacens
  • GUSTAVO YUJI NISHIMURA MIYAZAKI UniFacens
  • LUCAS MORAES MOSCA UniFacens
  • PEDRO AUGUSTO PRIORELLI FANTINI UniFacens
  • Centro Universitário Facens UniFacens
  • Hélio Guerrini Filho UniFacens

Keywords:

Public complaints, Data analysis, Urban management, Sustainability

Abstract

The population uses digital communication platforms, such as the website "ReclameAqui," to submit complaints about the city. However, these complaints are often disorganized and not easily accessible to public management. This project proposes an automated solution to collect, clean, and analyze these complaints, organizing them into useful and structured information.

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Published

2026-03-25

How to Cite

LOPES TORRES, BRUNO; BARDELOTTI MENEGUETTI MAN LOPES, CÉSAR AUGUSTO; PARRA VESGUERBER, ENZO; NISHIMURA MIYAZAKI, GUSTAVO YUJI; MORAES MOSCA, LUCAS; PRIORELLI FANTINI, PEDRO AUGUSTO; CENTRO UNIVERSITÁRIO FACENS; GUERRINI FILHO, Hélio. City Complaints Data Explorer. Journal of Innovation and Science: research and application, [S. l.], v. 5, n. 2, 2026. Disponível em: https://joins.emnuvens.com.br/joins/article/view/1218. Acesso em: 12 may. 2026.

Issue

Vol. 5 No. 2 (2025): Proceedings: Plugin 2025:2

Section

SYMPOSIUM: PLUGIN

License

Copyright (c) 2026 Journal of Innovation and Science: research and application

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